Orders are processed from 10:00 am to 5:00 pm Monday through Friday (eastern standard time). Processing can take 2 to 4 days - especially during the holidays.
Custom Orders
All custom orders are final -- no refunds no exchanges.
Payment
We accept Visa, MasterCard, Discover, checks, and money orders.
Please make checks payable to: Nancy Britt
All credit card information is collected using an SSL secure server encrypted with 128 bit technology.
Business days are Monday through Friday excluding holidays
We only ship within the U.S.A.
Items normally ship within 2 business days of processing. Please see our RUSH ORDER Information page for faster processing.
Custom orders and embroidered items can take a few days longer depending upon the size and the quantity.
If paying by check, the order will be shipped once the check clears, this can take from 10 to 14 days.
Please make sure you have the correct delivery address. We are not responsible for incorrect addresses. If you mistype the address, or give an incorrect delivery address and the package is returned to us, we will reship to the correct address for an extra shipping fee.
Holiday Shipping
During the holidays, please allow a few extra days for shipment.
Shipping Costs
Flat rate Priority Mail - $7.00
No matter how many items you order, the shipping cost is only $7.00.
Order a minimum of $75 and get FREE shipping.
If you would like to pick up your items instead of having them shipped - just let us know.
Refund Policy
If you are dissatisfied with your purchase for any reason:
we will refund the purchase price
if the product is defective or we have made an error, we will refund your original shipping cost. If the product is not defective or we have not made a mistake, cost of shipping to you is non-refundable.
no questions asked
item must be returned within 15 days of delivery
item must be in new and unused condition
Custom Orders, Sale/Clearance Items, Rush Order Fees, and original shipping charges are non-refundable.
Buyer is responsible for:
original shipping charges
return postage
email us and let us know you are returning the item
for your protection, please use delivery confirmation
